The Student Ombudsman is appointed by the Board of Directors, on the proposal of the Rector, from among individuals with proven expertise in the protection of rights.
The Ombudsman performs their functions ex officio or at the request of students and serves a three-year term.
Ombudsman's Duties
- examining any complaints from students regarding actions by bodies, administrative offices, or individual staff members of the University, considered to be in violation of regulations or the University's code of ethics; protecting the injured party from any retaliation, working to resolve the issue, and forwarding their conclusions to the competent body
- ensuring proper application of the rules relating to teaching, the right to education, and students' academic careers, based on the current regulatory framework
- undertaking any necessary action to investigate the facts and, taking into account the roles of the Bodies, Structures, and Administrative Offices as well as the specifics of the case, promoting and ensuring a prompt and effective solution to the issues raised
- assisting students in actions aimed at ensuring adequate hospitality
- verifying that their rights are guaranteed with regard to the provision of services by the city’s public and private facilities. If prompted by those directly involved, particular attention will be given to the content of housing contracts signed by students and to the landlord's compliance with the contractual services
- initiating any useful action to address emergencies relating to students’ health
The Ombudsman will ensure a presence at the University for a sufficient amount of time to fulfill the duties assigned to them and will, in any case, ensure prompt correspondence regarding any issues that arise through their institutional email account.